You are interested in one of our watches but would first like to obtain technical, practical, or logistical details before placing your order.

You can contact us (in French or English):
By email: contact@parlavenelle.com
By phone: +33 6 30 47 39 72
We will respond to all your questions within 48 hours.

Ordering and Shipping:

 

You have selected your watch and wish to order it:

You can place your order online by adding the chosen watch to your cart and following the various steps up to payment, for which we will provide our IBAN by return email.
Shipments via Colissimo La Poste or FedEx are made with declared value.

 

Shipping Costs:

 

Delivery to Metropolitan France, Corsica, Monaco, Andorra:
La Poste Colissimo (tracked) with declared value:
Delivery to a pickup point: Free
Home delivery: 8 Euros
FedEx Economy: 20 Euros

 

Delivery to French Overseas Territories with declared value:
La Poste Colissimo (tracked):
Home delivery: 28 Euros
FedEx Economy: 44 Euros

 

For deliveries to Europe, EU, and Switzerland / Excluding the United Kingdom with declared value:
La Poste Colissimo (tracked):
Home delivery: 16 Euros
FedEx Economy: 30 Euros

 

For deliveries to the United Kingdom with declared value:
La Poste Colissimo (tracked):
Home delivery: 24 Euros
FedEx Economy: 44 Euros

 

For deliveries to the United States with declared value:
La Poste Colissimo (tracked):
Home delivery: 34 Euros
FedEx: 48 Euros

 

For deliveries to Asia with declared value:
La Poste Colissimo (tracked):
Home delivery: 34 Euros
FedEx: 54 Euros

 

If you wish to have a delivery to a country not mentioned above, send us a message via the CONTACT form, specifying the watch you have chosen and your delivery address. We will confirm the shipping cost within 48 hours and provide our IBAN for you to make payment for your order.

 

Payment Methods:

 

We only accept payments by bank transfer.
At the end of the ordering process, we will confirm our IBAN by email within 24/48 hours, allowing you to make your payment.

 

Shipping - Delivery:

 

Upon receipt of your order and payment, we will process the shipment of your watch within 48 business hours and provide you with the tracking number, enabling you to follow its progress until delivery.
We take great care in packaging and ensure the parcel is discreet.

 

Will I have to pay customs duties?

 

For deliveries to France and the European Union, you do not have to pay customs duties. The price listed on our site is the price you will pay.
For international deliveries (outside the EU), you will be contacted by email by our transport provider (La Poste or FedEx) to pay the import taxes applicable to your country upon delivery.

 

How can I track my parcel after shipment?

 

Upon receipt of our email confirming the shipment of your parcel, you will be able to check your tracking number and view the various stages of its journey until delivery to your home, or to a relay point in France if you selected that option.

 

Your parcel tracking indicates that delivery has been made, but you haven't received it—what should you do?
First, check if the parcel was not delivered to your concierge or neighbor. It is also possible that the "delivered" status was updated before the actual delivery. If you have not received your parcel after these initial checks, contact us by email or phone; we will initiate searches and open an inquiry with our carrier promptly.

 

Returns:

 

If you made a mistake in your order by selecting the wrong watch or if the watch does not meet your expectations, you have a 15-day period for a refund or exchange.
Note: In the case of a refund, the shipping cost is due and will not be reimbursed. In the case of an exchange, you will need to pay the shipping cost again, as well as the price difference if the new watch you choose is more expensive. If the new watch you choose is less expensive, we will refund you the difference, minus the shipping cost for this second shipment.
For a return refund to be processed, the watch must be in exactly the same condition as when it was delivered to you, and the strap must show no signs of wear. (All straps fitted on our watches are new, worn only by us for lifestyle photos.)
For your returns, they must be made with declared value indicating the watch's value and must include a tracking number.

 

Warranty and After-Sales Service:

 

Our Par la Venelle watches are inspected and checked with the utmost care before shipment. However, if you encounter a significant malfunction or cannot restart it, our 6-month warranty allows you to return it for repair at no cost to you if you are in France. If you have a watchmaker nearby, it is simple to bring your watch to them and ask for the cause of the issue. With this information, we will confirm if your watch can be repaired under warranty.
If you are located outside Metropolitan France, we first recommend consulting your usual watchmaker, who can quickly identify the source of the problem. Since our watches feature French and Swiss mechanical movements, any watchmaker worldwide can easily perform an initial assessment and estimate the repair cost. You must then provide us with your watchmaker's details, and we can reimburse you for the repair cost performed by your watchmaker.
Note: A reimbursement from us for a repair must be based on a clear and precise quote from your watchmaker, detailing the work to be performed, in either French or English. If the quote amount seems inconsistent to us, we will ask you to obtain a second quote from another watchmaker.

 

Very Important Section: Ensuring the Proper Functioning of Your Watch:

 

The majority of watches sold by Par la Venelle are equipped with manual-winding mechanical movements. A manual-winding movement is more robust and less delicate in use than an automatic-winding movement.
However, if you are unfamiliar with this type of movement, an inexperienced person might wind the watch's spring without noticing the resistance at the winding crown when the spring is fully wound... Indeed, if you wind the watch gently, as should be done with any watch—old or new—you will feel a stop after 10 or 30 turns depending on the movement, and of course, you should not continue; the watch is fully wound. If, however, you force it, the mechanism will not hold, and... it's a disaster—if you force even an eighth of a turn too much, the barrel spring breaks, and the watch stops working. This is a scenario for which Par la Venelle will not provide reimbursement for repair.
This is a major difference from an automatic-winding watch, which—while slightly more fragile due to the rotor that tolerates abrupt movements less—can be placed in any inexperienced hands, as the winding crown has no blockage when the movement is fully wound or even beyond.

 

Watch Repair Time:

 

For French customers returning their watch for repair under warranty (maximum 6 months after purchase), the average repair time is 3 weeks from receipt at our workshop.

 

The Strap:

 

The straps sold with Par la Venelle watches are exclusively new straps.

Our watches are primarily sold with genuine leather straps. These straps are very durable and withstand daily use. The main cause of wear is perspiration, which quickly damages the leather. In summer during high heat or during sports sessions at any time of year, it is advisable to remove the watch from your wrist.

The longevity of straps is therefore difficult to quantify; it depends greatly on usage and the care you take when wearing your watch. Sunlight, cosmetic or chemical products, are all factors that accelerate aging of your strap.

Our straps are not covered by the watch warranty.

We also have watches fitted with straps made from plant-based fibers like pineapple fiber or synthetic fibers. These straps resist perspiration better and are perfectly vegan and eco-friendly, using no animal materials.
Some of our watches are even sold with two straps: one in genuine leather and the other in plant-based or synthetic fiber.

NB: If you have selected and ordered a watch from us and wish to change the strap presented and sold with the watch, simply send us an email request specifying the material and color you would prefer.

Watches equipped with steel straps available on our site are very rare.
Indeed, we primarily sell watches from the 1940s to the 1960s, a period when steel straps were very uncommon. These straps are very durable and can last for decades.

 

Ordering and Customer Account:

 

How to cancel or modify my order?

Before placing your order for a Par la Venelle watch, be sure to read all the paragraphs above, as well as the various information in our About section.
When buying a watch here, you are not purchasing an ordinary watch, a quartz watch, a battery-powered watch, a new watch, or even an industrial object, let alone one manufactured in Asia. You are buying a very special item that was made in France or Switzerland in small series, often artisanally or even manually, with very few examples remaining in the world—or perhaps only one. An object that has already traversed decades to reach us and you.

However, if you have placed your order for a watch and suddenly change your mind, your order will remain pending for 15 days before being automatically deleted. This demonstrates the advantage of our payment system, which is exclusively by bank transfer. To pay, you must wait for our return email providing our IBAN, which will take at least 24 hours and allow you a reflection period to "sleep on it," as we commonly say in France, before ultimately confirming your payment or not.
And if, after an additional 24 hours of reflection, you have made your payment and then change your mind, we will fully refund you within 48 hours. However, if you change your mind 48 hours after your payment when your watch has already been handed over to our carrier for delivery, a refund will no longer be possible.

 

How to obtain an invoice for my purchase?

 

Upon receipt of your order and payment, an invoice will be sent to the email address associated with your order and downloadable in PDF format. You will also find your invoice in your Customer Area.

 

I can't log in to my customer account?

 

Send us an email, we can reset your password and send you an email to re-enter it.
First, check your Spam folder to see if the emails we sent you are there.
In any case, feel free to contact us by phone, and we will resolve your account registration issues or other problems directly over the phone or upon receipt of your message or email.